Shipping policy

Shipping Policy

(Version française ci-dessous)

 

Order Processing

• Orders are processed exclusively on business days (Monday to Friday), excluding public holidays observed by Virutex Canada Corp.

• Orders placed on weekends or holidays will be processed on the following business day.

• Deliveries cannot be made to P.O. boxes or addresses outside Canada.

 

Delivery Times

• Products will be delivered within a maximum of 30 days from the order placement date.

• If a product becomes unavailable after order confirmation, you may cancel your purchase and receive a full refund within 30 days of the charge date.

 

Shipping Costs

• All shipping fees are the customer's responsibility and will be clearly detailed and displayed during checkout.

 

Order Tracking

• Once your order has shipped, a tracking number will be sent to your email. Please allow up to 24 hours for carrier tracking updates to activate.

 

Invoicing

• Invoices will be sent automatically to the email address provided at checkout.

 

Automatic Order Cancellation

• Orders may be automatically cancelled due to product unavailability, incomplete or incorrect information, payment failure, or an invalid shipping address.

 

Order Receipt and Damage Claims

• All shipments are transported at the customer's risk once handed over to the carrier.

• If a package arrives with visible exterior damage, you must refuse delivery and report the issue immediately to the carrier.

• Any claims regarding product damage must be reported within 24 hours of delivery.