Shipping policy

Order Processing

Orders are processed only on business days (Monday to Friday), excluding public holidays observed by Virutex.

Orders placed on holidays will be processed on the next business day.

Orders cannot be shipped to P.O. boxes or locations outside Canada

Delivery Times

Products will be delivered within a maximum of 30 days from the order date.

If a product becomes unavailable after an order has been confirmed, the customer may cancel the purchase and request a refund within 30 days of the charge.

Shipping Costs

Shipping fees are the responsibility of the customer and will be clearly shown during the checkout process.

Order Tracking

Once the order is shipped, the customer will receive a tracking number by email. Please note that some carriers may take up to 24 hours to activate online tracking.

Invoicing

The customer will receive the invoice by email.

Automatic Order Cancellation May Occur Due To:

• Product unavailable

• Incomplete or incorrect information

• Payment failure

• Invalid shipping address

Order Receipt

All goods are shipped at the customer’s risk.

If the package shows visible damage, it should be refused at the time of delivery and the issue must be reported to the carrier.

Any claims for damage must be submitted within 24 hours of delivery.