Our customer service team is available to assist you with questions regarding orders, products, returns, or other issues. You can contact us via:
Email: sales@virutex.ca
Contact form: https://www.virutex.ca/pages/contact

If you receive a defective, incorrect, or damaged product, please contact us at sales@virutex.ca. For a defect, Virutex will assess the issue and determine repair, replacement, or refund in accordance with the applicable warranty and requirements; Virutex covers applicable return costs. If Virutex sent the wrong product, Virutex covers the return and will provide the correct product at no additional cost or issue a refund, as applicable. For transport damage, please include photos of the packaging and the damage. Reporting visible damage within 48 hours of receipt is preferred to help us handle it promptly; reporting it later does not affect your legal rights. Transport-damage resolutions will be provided at no additional cost to you. These matters are not subject to the voluntary-return request period. For full details, see our Refund Policy.

You may request a voluntary return within 14 calendar days of receiving your order. The product must be unused and in perfect condition, with all accessories and, whenever possible, its original packaging (original packaging is not mandatory). If you are returning an item because you changed your mind or selected the wrong product or model, you are responsible for the return shipping costs. Please contact sales@virutex.ca for authorization and return instructions, and send the item to the address provided. Once we receive and satisfactorily inspect the return, we will issue a refund to your original payment method within a maximum of 5 business days; your bank or payment provider may take longer to post it. These voluntary return terms do not limit your legal rights regarding defective, incorrect, or non-conforming products. For full details, see our Refund Policy.

Yes. Once your order has been shipped, you will receive an email containing your tracking information. You can use this information to monitor your shipment until delivery. Please note that some carriers may take up to 24 hours to activate online tracking.

Virutex.ca is the online store of Virutex Canada Corp., offering Virutex machines and tools for woodworking professionals. Virutex has over 60 years of experience manufacturing professional equipment for carpenters and other industry professionals and is known for the reliability of its machines and its long-term after-sales service.

Virutex specializes in machines and tools for woodworking professionals, including planers, sanders, circular saws, portable and stationary edgebanders, and much more. You can discover our full range of available products directly on virutex.ca.

Placing an order is quick and easy: browse our catalog, add items to your cart, log in or create your account, enter your billing and shipping information, and proceed to payment. Once your order has been successfully placed, you will receive a confirmation email with the order details. If you do not receive your confirmation email within 24 hours, please contact our customer service team.

We currently accept credit card payments through our secure payment gateway. The credit card must have a billing address in Canada. The applicable taxes and shipping fees will be calculated and displayed during checkout before you confirm your purchase.

Orders are processed on business days, Monday through Friday, excluding public holidays. Delivery times may vary depending on your location and the carrier. Products will be delivered within a maximum of 30 days from the order date. Once your order has been shipped, you will receive a tracking number by email. Please note that some carriers may take up to 24 hours to activate online tracking.

Shipping fees are the responsibility of the customer and may vary depending on your delivery location, the weight and dimensions of the products, and the applicable shipping service. The exact shipping cost will be clearly displayed during checkout before you confirm your purchase. Please note that we do not ship to P.O. boxes or to addresses outside Canada.